Ordering with Your Chosen Name: What You Need to Know

We want your RodeoH order to reach you without hassle. If you're using a chosen name that doesn't match your legal ID or isn't registered with USPS, here's what you need to know to ensure smooth delivery.

The USPS Challenge

USPS may return packages marked "Return to Sender - Addressee Unknown" if:

• The name on the package doesn't match anyone registered at that address
• Your chosen name isn't on file with USPS
• You live in a multi-unit building with strict mail sorting

This happens even with correct addresses. It's frustrating, but fixable.

How to Receive Packages in Your Chosen Name

Option 1: Register Your Name with USPS (Best Solution)

Add your chosen name to your address through USPS Informed Delivery:

1. Go to informeddelivery.usps.com
2. Create a free account or log in
3. Verify your address
4. Add your chosen name as a resident at that address

This tells USPS your name is valid for that location. Takes 5-10 minutes and prevents future issues.

Option 2: Use Your Legal Last Name for Shipping

When checking out:

• Billing Name: Must match your credit card 
• Shipping Name: Can be your legal last name to avoid USPS issues
• We ship in discreet packaging - no one will know what's inside

Your privacy is protected either way.

Option 3: Add "c/o [Legal Name]"

Format your shipping address like this

[Chosen Name] c/o [Legal Last Name]

123 Main Street City, State ZIP

The "c/o" (care of) tells USPS the package is for someone at that address, even if the first name doesn't match their records.

What Happens During Checkout

Our fraud prevention system may flag orders where:

• Billing name doesn't match shipping name
• Shipping address doesn't match billing address
• Names don't match credit card records

If your order is flagged, you'll receive an email asking you to verify your identity. We know this can feel like another hoop to jump through - it's an automated security measure we use to prevent fraud, not something we choose to make difficult.

Tips for Smooth Ordering

✅ Register your chosen name with USPS Informed Delivery first
✅ Use the same name format your bank/credit card has on file for billing
✅ Add a phone number in case delivery requires contact
✅ For apartments/multi-unit buildings, include unit number clearly

If Your Package Gets Returned

Contact us immediately: Text (415) 570-9522 or via email. We'll work with you to:

• Confirm the correct address and name format
• Reship 
• Find a solution that works for your situation

We're Here to Help

We understand that navigating name changes and mail systems adds extra stress to what should be a simple purchase. Our goal is to get gender-affirming products to you safely and discreetly.

Questions? Text us at (415) 570-9522 - we've helped hundreds of customers navigate this.