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To help us better assist you include all necessary information to complete your request (urls to products of interest, address changes with recipient's legal name, order number, size change, etc.)

CHANGE TO YOUR ORDER:

It may not be possible to modify or cancel an order once it is placed. If you need to make a change, the request must be received within an hour of placing your order. We do not guarantee that your order can be cancelled or changed. If we are able to cancel a 30% cancellation fee will apply.

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SIZING & FIT

We totally hear you - selecting the right size can sometimes be a challenge. Click below to view more information on sizing and to see videos on "Sizing", "How to Choose an O-Ring" and "How to Use Stabilizers". If you still have questions we will be happy to assist!

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WITHIN 2 WEEKS OF DELIVERY

EXCHANGE POLICY

We are 100% store credit and accept returns on RodeoH and TRUHK brand underwear ONLY. Your return of clothing item(s) must meet the following conditions: Item(s) is in original packaging, unworn, unwashed, free of lint and hair (animal or human), scent free - does not smell of perfume, body odor, fabric softener, etc., and free of bodily fluids. Last Chance and/or Sale items are not eligible for return for store credit. No refunds. No exceptions.

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DISCREET SHIPPING

SHIPPING and DELIVERY

All orders are generally processed within 24-72 hours. It may not be possible to modify or cancel an existing order. All shipping times are estimates and we do not guarantee delivery times. For international shipments, you may have to pay VA, Customs Duty or Excise Duty on goods sent from outside your country before the package will be released to you. These fees are levied by your country and not rodeoh.com.