SHIPPING + RETURNS

DOMESTIC & INTERNATIONAL SHIPPING

DOMESTIC SHIPPING

Please allow 6-8 business days for USA domestic delivery. All requests received on Saturday after 12pm PST, will be shipped first thing Monday morning. And of course, all orders are shipped discreetly in a standard plain packaging. Please be sure to provide us with a valid email address in the event we need to connect with you regarding your purchase! Our shipping department is able to ship to street addresses and PO Boxes within the United States. The PURCHASER is responsible for providing the correct mailing address. Please be certain your address is correct before finalizing your order (we can't read minds)! We are not responsible for goods delivered to the wrong address. Please be advised that we are not responsible for lost or stolen packages that have been marked as delivered by the shipping carrier.

We Ship Via USPS Domestic: First Class | Priority | Express

INTERNATIONAL SHIPPING

International Shipping Please allow 8-14 Business Days for International Delivery. International orders are shipped via DHL | USPS. Please be sure to include a PHONE NUMBER for DHL | USPS Delivery. International orders may be subject to Custom's import duties and/or taxes based on the destination country. If assessed, the fees are the responsibility of the buyer. RodeoH is unable to predict or control custom charges as they are levied by the destination country. International delivery times may vary depending on customs protocols of receiving country.  All standard international deliveries will be delivered by the postal service of the receiving country. Please be advised that we are not responsible for lost or stolen packages. We Ship Via USPS International & DHL International.

LOST OR STOLEN PACKAGES

Your local postal driver, at his/her discretion, may choose to leave the package at the door. RodeoH LLC cannot take responsibility for packages that are damaged, lost, or stolen after it has a confirmed delivery scan. We strongly recommend that the customer track the package frequently and that there be someone to receive the package when it arrives. You can track your package on USPS.com. You will receive a tracking number and links for tracking your package via email once your package is shipped from our warehouse.

RETURN FOR STORE CREDIT

  • Offer valid for USA shipping addresses only and within 2 weeks of order delivery.
  • Offer available on RodeoH Underwear/Harness apparel items exclusively. 
  • Toys or non-apparel items are neither exchangeable, nor returnable and if mailed in will be disposed of to comply with Health Code Regulations.
  • RodeoH reserves the right to refuse items that are not in new condition (unworn + unwashed) and in their original packaging. Underwear not in new condition will be discarded.
  • One return label only per order number. We do not accept repeated exchanges from the same order.  If you have questions regarding size or style selection feel free to contact us with your questions.
  • Upon receipt and inspection of your returned merchandise, we will issue you a Store Credit in the amount of the item (shipping is non-refundable).
  • Last Chance and/or Sale items are not eligible for return for store credit.
  • No refunds. No exceptions.

Still have questions? Hit us up! We are always here for you!

INTERNATIONAL RETURNS

Please contact us directly by selecting "reply" from your order receipt.

MODIFICATION OF ORDER OR CANCELLATION

As we may begin processing your RodeoH.com order immediately, it may not be possible to modify or cancel an existing order.

+ START A RETURN +