SHIPPING + RETURNS

DOMESTIC & INTERNATIONAL SHIPPING

DOMESTIC SHIPPING

Please allow 6-8 business days for USA Domestic First Class delivery, 2-4 business days for USPS Priority, and 1-3 business days for USPS Express shipments. Please note that all shipping times are estimates and we do not guarantee delivery times. USPS will only ship on business days, Monday through Friday. All requests received on Saturday after 12pm PST, will be processed first thing Monday morning. And of course, all orders are shipped discreetly in standard plain packaging. Be certain your address is correct before finalizing your order and please provide us with a valid email address in the event we need to connect with you regarding your purchase! 

We Ship Via: USPS Domestic First Class | Priority | Express

INTERNATIONAL SHIPPING

International orders are shipped via DHL | USPS and Express options are available. And of course, all orders are shipped discreetly in standard plain packaging. Please note that all shipping times are estimates and we do not guarantee delivery times. Be sure to include a PHONE NUMBER for DHL | USPS Delivery. International orders may be subject to Custom's import duties and/or taxes based on the destination country. If assessed, the fees are the responsibility of the buyer. RodeoH is unable to predict or control custom charges as they are levied by the destination country. International delivery times may vary depending on customs protocols of receiving country.  All standard non-express international deliveries will be delivered by the postal service of the receiving country. 

For more information on DHL Global Mail Services or to start an International DHL Global Mail Insurance Claim, please Click Here.

We Ship Via: USPS International | DHL Express | DHL eCommerce Global Mail

LOST OR STOLEN PACKAGES

Your local postal driver, at his/her discretion, may choose to leave the package at the door. RodeoH LLC cannot take responsibility for packages that are damaged, lost, or stolen after it has a confirmed delivery scan. We strongly recommend that the customer track the package frequently and that there be someone to receive the package when it arrives. You can track your package on USPS or DHL. You will receive a tracking number and links for tracking your package via email once your package is shipped from our warehouse. If your package is lost prior to delivery, please let us know as soon as possible.  If the package is lost in transit, we’ll contact the carrier to investigate.  Pending the results of the investigation we will replace your package.

RETURN FOR STORE CREDIT

As a small two person design company we don't resell returned harnesses and underwear.  We absorb the cost of the returned apparel and ask that you pay for the return shipping.  Your health and safety are our primary concern so you will always receive new apparel from rodeoh.com that has not been used or tried on.

  • Offer valid for USA shipping addresses only and within 2 weeks of order delivery.
  • Offer available on RodeoH Underwear/Harness apparel items exclusively. 
  • Toys or non-apparel items are neither exchangeable, nor returnable and if mailed in will be disposed of to comply with Health Code Regulations.
  • RodeoH reserves the right to refuse items that are not in new condition (unworn + unwashed) and in their original packaging. Underwear not in new condition will be discarded.
  • One return label only per order number. We do not accept repeated exchanges from the same order.  If you have questions regarding size or style selection feel free to contact us with your questions.
  • Upon receipt and inspection of your returned merchandise, we will issue you a Store Credit in the amount of the item (shipping is non-refundable).
  • Last Chance and/or Sale items are not eligible for return for store credit.
  • No refunds. No exceptions.

Still have questions? Hit us up! We are always here for you!

INTERNATIONAL RETURNS

Please contact us directly by selecting "reply" from your order receipt.

MODIFICATION OF ORDER OR CANCELLATION

As we may begin processing your RodeoH.com order immediately, it may not be possible to modify or cancel an existing order.

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